Here are the frequently asked questions about our kramas and the shop. Find answers to your needs for help and advice here!
Krama Khmer delivers his scarves in metropolitan France and worldwide. See below for specific conditions based on your location:
Our stock is located in the European Union (EU), packages are shipped from metropolitan France.
For mainland France, shipments are made by Colissimo (delivery in 48h/72h). Postage costs are specified at the time of ordering according to the quantity of items. For purchases of 4 scarves or more, the scarves are sent free of charge by Colissimo!
Krama Khmer also delivers its scarves in Europe. For Europe (EU + Switzerland) shipments can be made by Colissimo (delivery in 5 to 10 days). Postage costs are specified when you place your order, depending on the quantity of items. Once your order has been confirmed, we undertake to prepare and send your order as quickly as possible. Each order is dispatched within 48 hours (excluding weekends and public holidays).
Here is all the information to return or exchange your Krama.
If you wish to return or exchange your order for any reason, we are here to help! We offer free returns and exchanges within 14 days of your purchase (item in new condition). You can return your product for a credit note, a replacement product or a refund using the same payment method you used to make your purchase. To do this, simply contact our customer service by clicking here and we will send you a prepaid return label. 👌Simple and fast!
If you wish to return or exchange your order for any reason, we are here to help you! We offer free exchanges within 14 days of your purchase (item in new condition). You can return your product for a credit note, replacement product or refund using the same payment method you used to make your purchase. The return shipping costs are the responsibility of the customer. To do so, please contact our customer service by clicking here.
Wondering more? The answer may be here!
PayPal : PayPal is an online payment service that allows users to make secure financial transactions on the Internet. It offers a simple payment platform that is widely accepted throughout the world.
Advantages:
- Security: PayPal uses advanced security protocols to protect users' financial information.
- Global acceptance: PayPal is widely accepted on many merchant sites around the world.
- Buyer protection: PayPal offers buyer protection policies in the event of a dispute.
PayPlug : PayPlug is also an online payment solution, accepting payments by credit card such as VISA, Mastercard, etc….You pay securely with your credit or debit card. A subsidiary of the BPCE Payment Services group with recognised expertise in electronic payment processing and payment flows.
Advantages :
- Ease of use
- Security: PayPlug uses security protocols to guarantee the confidentiality of your financial information. PayPlug guarantees you a 100% secure payment.
If you wish to obtain more information on our secure payment, you can contact us by email via our contact form!
The krama scarf is a traditional Cambodian cotton accessory with colourful patterns. To prolong its life and preserve its beauty, here are a few tips for looking after your Krama Khmer scarf:
1. Hand or machine wash: Prefer the delicates cycle, as this reduces the risk of fibre distortion and discolouration.
2. Use water at 30 or 40°C: Avoid water that is too hot, which could damage the scarf's colours.
3. Use a mild detergent: Use a mild detergent, such as baby soap or a detergent specially designed for delicate textiles. Avoid products containing bleaching agents or harsh additives.
4. Wash separately: Wash your Krama Khmer scarf separately from other garments to avoid any risk of discolouration due to colour mixing.
5. Do not twist the scarf: After washing, do not twist the scarf to dry it. Gently squeeze out excess water by pressing it between your hands.
6. Dry flat: Lay the scarf flat on a clean towel to dry. Avoid exposure to direct sunlight, as this may cause the colours to fade.
7. Low-temperature ironing: If necessary, iron the scarf at a low temperature, making sure to use a damp cloth (a thin cloth placed between the iron and the scarf) to prevent damage to the colours and fibres.
8. Proper storage: Store your Krama Khmer scarf in a dry place away from direct sunlight to prevent fading.
By following these care tips, you can extend the life of your Krama Khmer scarf and maintain its beauty and vibrant colours.
